Privacy Policy

This Privacy Policy outlines how Jackbit collects, uses, protects, and handles the personal information of its players. The Jackbit online casino is committed to safeguarding privacy and ensuring that all personal data is processed in accordance with applicable data protection laws. This document provides clarity on our practices and the rights individuals have regarding their personal information when using our services.

Information We Collect

To provide a secure and efficient gaming service, we collect various types of information during registration and platform use. This data helps us manage accounts, process transactions, and meet regulatory requirements.

Identity Information: When an account is created, we collect details such as an email address, username, and country of residence. For verification purposes, as outlined by our Know Your Customer (KYC) procedures, we may request documents like a Passport, Driver’s Licence, or recent Utility Bills.
Financial Information: We process transaction data related to deposits and withdrawals. This includes cryptocurrency wallet addresses for payment methods such as Bitcoin, Tether, and Ethereum. We do not store sensitive payment card details on our servers.
Technical Information: To improve service quality and security, we automatically log technical data. This includes IP addresses, login data, browser type and version, and information about the device used to access the platform.
Communication Information: We retain records of correspondence when players contact our support team via Live Chat or email.

How We Use Personal Information

The information collected is used for specific and legitimate purposes. These include:

Account Management: To set up and manage player accounts, process bets, and handle payments.
Verification and Compliance: To verify identity, prevent fraud, and comply with legal obligations, such as anti-money laundering regulations.
Service Improvement: To analyse user trends and preferences, which helps us enhance the website, game offerings, and overall player experience.
Customer Support: To provide assistance and resolve any queries or issues effectively.

Jackbit does not sell personal data to third parties. Information may be shared with trusted partners only when necessary to deliver our services. This includes payment processors for handling transactions, game providers for gameplay integrity, and regulatory bodies if required by law. We implement robust security measures to protect data, including SSL encryption to secure all data in transit and two-factor authentication (2FA) to protect account access.

Data Retention

Personal data is retained for as long as a player account is active and for an additional period as required by our legal and regulatory obligations. Once this period expires, the information is securely deleted.

Player Rights

Players have several rights concerning their personal data. These include the right to access the information we hold, the right to request corrections to any inaccurate data, and the right to request the deletion of data under certain conditions. It is important to understand how to control gaming activity. For more details on managing gameplay, please review the Jackbit responsible gambling page.

Our platform uses cookies to enhance functionality and the user experience. Cookies are small text files stored on a device that help with site navigation, remember preferences, and provide analytical insights. Players can manage cookie settings through their browser, but disabling certain cookies may affect the platform’s performance.

Contact Information

For any questions or concerns regarding this Privacy Policy or the handling of personal data, please contact our support team by emailing support@jack.com.